How do I know which other products work with the product I'm buying?
On each product page, suggested related products appear categorized below the product information. Related items can be added to the cart directly from the current page.
Where do I enter a PO number or patient reference?
PO numbers or text to identify an order can be entered at the top of the My Cart page. Some accounts, typically hospitals and universities, require PO numbers as a part of the accounting agreement with Nobel Biocare. A PO number must be added in the shopping cart for these customers.
How do I create my own catalog?
When searching the Online Store or when viewing your order history, you can add products to your catalog by clicking on the Add to my catalog icon.
How do I see what’s in my catalog?
My Catalog can be accessed via the MyNobel menu.
How do I share my catalog?
All of the items in your catalog can be shared with one or multiple parties via email. At the bottom of the My Catalog page, enter the email addresses, separated by commas, of the individuals you'd like to send to. Add a brief message before clicking the Share my catalog button. The catalog should be received within ten minutes of sending.
How do I know that my order is confirmed?
As soon as you have completed the order process, the confirmation page appears. This page shows all of your order details (which will also be emailed to you), including the order number and product details. In addition, you can access your orders online within MyNobel.
I’ve just placed my order. How can I add or make changes to it?
Once the order has been placed you can no longer make any changes online. Should you need changes to be made, please contact customer support at (852) 2823 8943.
What if the address I want to ship to is not listed?
If the address needs to be added immediately, please call (852) 2823 8943 and a customer support representative will assist you in adding the address. Otherwise, address additions can be requested in the MyNobel section under Account Management > My profile.
My account is blocked. What can I do to place an order?
Please contact customer support at (852) 2823 8943.
What are my shipping options?
All shipments are sent with Local Courier to be delivered on the following day in Hong Kong areas. For urgent deliveries, please call Customer Service on (852) 2823 8943 for assistance.
How much does shipping cost?
Current shipping rates are:
Order value reach or over HKD $500 are sent via Local Courier at zero cost within Hong Kong area.
Surcharge HKD $50 if order value less than HKD $500