Frequently Asked Questions (FAQs)
Product Complaint Form
How to report a product complaint
For implants, abutments, clinical screws, instruments and tools
At Nobel Biocare we take all product complaints very seriously. Our ultimate goal is to identify the root cause of product failures, implement countermeasures and integrate our learnings into new product developments. In order to do this and to comply with regulatory reporting requirements, we ask you to complete our product complaint form.
To submit a product complaint, please perform the following steps:
- Fill in the online product complaint form and press “Submit”.
- Open the confirmation e-mail you receive and print out the attached PDF with the complaint information.
- Decontaminate the product.
- If available, prepare copies of supporting documents (e.g. X-rays/photos along with Patient ID number).
- Pack and ship the product with the PDF print-out and copies of supporting documents and ship it to your local customer service or returns department address (see section “Pack and Ship the product” below).
Upon receipt, we will review your complaint and provide a replacement product according to our Warranty Program terms.
Contact details and shipping address
If you need further support, please contact your local Customer Service department.
Shipping Address:
Nobel Biocare Canada Inc.
9133 Leslie Street, Suite 100
Richmond Hill, ON
L4B 4N1
Phone: 1-800-939-9394
E-mail: order.canada@nobelbiocare.com