Frequently Asked Questions (FAQs)
What is the torque value for … ?
Unlike abutment screws or Multi-unit prosthetic screws that have a precise fastening torque specified, for implants only a maximum insertion torque is specified. Any final insertion torque that falls below this maximum may be clinically acceptable but also may influence decisions for immediate or early loading based on those additional requirements.
Please see the Implant Torque Guide for more details.
How do I contact my local sales representative?
How do I create an account?
For new Nobel Biocare customers
If you already have a Nobel Biocare customer number, please skip to Current customers below. If you do not have a Nobel Biocare customer number, please fill out the New to Nobel Biocare form found here or call 64 95 75 55 and an associate will help you create an account.
For current customers who have not registered online
Fill out the Registration form found here or call 64 95 75 55 to have customer support assist you in registration.
Where can I get a copy of an invoice?
How can I get a copy of an invoice?
Invoices can be viewed, downloaded, or printed from the My invoices portal in MyNobel. Simply select Invoice history and filter by the desired criteria. Then click the PDF symbol to the right of the invoice you'd like to see. A PDF file will be downloaded using your browser and can then be saved, printed, or viewed using Adobe Reader which is available as a free download here.
What are the shipping costs?
How much does shipping cost?
Current shipping rates for order placed online are:
110 NOK for UPS Express Saver
FREE for UPS Standard
Note: Shipping charges are subject to change without notice.
Where is my order?
Where is my order?
You may track your package by navigating to the Order history section of My Orders in the MyNobel portal. The tracking link, if available, can be found on the right of the page.