Frequently Asked Questions (FAQs)

What is the torque value for...?


Unlike abutment screws or Multi-unit prosthetic screws that have a precise fastening torque specified, for implants only a maximum insertion torque is specified. Any final insertion torque that falls below this maximum may be clinically acceptable but also may influence decisions for immediate or early loading based on those additional requirements.

Please see the Implant Torque Guide for more details.

Prosthetic components

The torque values for prosthetic components can be found in the Prosthetic Component Torque Guide.


What are my shipping options?

All shipments are sent via UPS or PostNL.
Our shipping options are as follows:

Standard delivery (2 business days)

Express Saver (delivery by end of next business day)

Express (delivery by 12:00am of next business day, available in most areas)

Express Plus (delivery by 09:00am of next business day, available in most regions)

Same day Courier (for more information, please contact customer service at 030 635 49 49)

Where can I get a copy of an invoice?

Invoices can be viewed, downloaded, or printed from My invoices. Simply select Invoice history and filter by the desired criteria. Then click the PDF symbol to the right of the invoice you'd like to see. A PDF file will be downloaded using your browser and can then be saved, printed, or viewed using Adobe Reader which is available as a free download here.

Where is my order?

You may track your package by navigating to My Orders in the My account portal. The tracking link, if available, can be found on the right of the page.

Do I need to create an account?

If you have already registered for our new Online Store (, you may use that login to access the My account portal on the new website. If you have not yet registered, you will need to complete the registration form to access the new content.