Frequently Asked Questions (FAQs)
Why do my old username and password not work?
The new nobelbiocare.com has been integrated with the new Online Store which means that a login created via the Online Store (store.nobelbiocare.nl) can be used to access the new site content. However, users who have not yet registered for the Online Store will have to register to access these new sites.
How do I create an account?
For new Nobel Biocare customers
If you already have a Nobel Biocare customer number, please skip to Current customers below. If you do not have a Nobel Biocare customer number, please fill out the New to Nobel Biocare form or call 030 635 49 49 and an associate will help you create an account.
For current customers who have not registered online
Fill out the registration form found here or call 030 635 49 49 to have customer support assist you in registration.
How do I know that my account has been created?
Upon a successful registration, a confirmation email will be sent to the registered email address. Once you click the confirmation link in this email, your online account has been created and you may now sign in.
Why can't I create an account?
The following conditions must be met in order to register online:
- The postal code matches the associated account and has a space between the numbers and letters (1234 XY)
- The email address has not already been used to register
- A valid customer number is used
- You are on the correct country site (NL)
If you are still having trouble after verifying these items, please contact customer support at 030 635 49 49 for assistance.
Why can't I sign in?
If you're having trouble signing in, you may be using an incorrect email address or password.
Here are some things to check:
Clear your browser's cache and cookies
Your Internet browser's Help menu will have instructions for how to clear the cache and cookies.
Check CAPS Lock and NUM Lock on your keyboard
Passwords are case sensitive, so "PASSWORD" and "Password" are recognized as two different passwords.
Incorrect email address
Your email address must be in this format: firstname.lastname@example.org (or .net, .org, .edu, etc.). If you have more than one email address, be sure that you're using the correct email address and password combination for the account you are trying to access. Also, if your computer is set to auto-complete the email, make sure it's the correct email address listed.
If you are using the correct email address but cannot remember your password, try resetting your password via the forgot password link.
What is my email address?
If you cannot remember which email address you have used for registration, please contact Nobel Biocare at 030 635 49 49 for assistance.
How can I change my Email address?
Your email is your username and this can be changed by logging in and going to Account Information. In this section you can make any necessary changes. A case will be created and customer support will make the requested corrections.
What is my password?
When entering our online store, there is a link for Forgot Password. Click on this link and you will be asked to provide your email address. A link to reset your password will be emailed to you within the next ten to fifteen minutes.
How do I change my staff permission levels?
Once you are logged in, navigate to My account to manage the permission levels of the users registered to your account and set the permission for your team. Should you have any further questions regarding your online experience, please contact customer support at 030 635 49 49 or email us at email@example.com