If you accept this Policy, we will process the personal data that we will collect, as well as the personal data that we may already have on file about you.
Type of personal data
We intend to give you as much control as reasonably possible over your personal data. In general, you can visit our Website without revealing personal data.
There are times, however, when we may need to collect and process personal data from you in order to service your needs. You may be required to share certain personal data with us in the following instances:
When you register to the Website, we may collect: your first and last names, your e-mail address, your language and country preferences, your physical address, your consent or absence thereof to receive additional marketing material from us or from trusted third parties for marketing and communication purposes.
When you place an order through the online store, we may collect, in addition to what we collected already when you registered to the Website: your orders history, a digital copy of your purchase agreement and invoices, special conditions, your credit card and account information (with the exception of the CVV number of your credit card, which usually corresponds to the three-digit code on the back of your card).
Purposes of data collection
We collect your personal data for several purposes:
For the purpose of fulfilling your request: We may need this information in order to carry out our obligations under a contract to provide products or services to you.For example, if you place an order, we need to collect your name and delivery address: in such instances, failure to provide your personal data may mean that we are not able to provide the products or services you requested.
For the purpose of direct marketing: When we believe that a product or service of ours could interest you, we may send you information about it. However, you may object to our processing your personal data in this way at any time. If you do so, we will log your objection, stop processing your data for direct marketing purposes, and we will not contact you again.
For the purpose of hearing from you: We want to hear what you have to say about our company and our products, so we may use our contact information to send you survey requests.
For the purpose of analyzing behaviors on an anonymous basis: We may process personal data and render it anonymous in order to perform evaluation, on a group level, of the general behavior of our customers and visitors on our Website. In doing so, we wish to identify and analyzes our visitors your needs, interests and ways to serve you better.
For the purpose of administering our Website: We also collect other information that may not be linked to your personal data, under legitimate circumstances, to help diagnose problems with our server, and to administer our Website (see “Log files” below for further details).
We may additionally receive and process personal data concerning you through other websites we operate, other services we provide, or from public sources. We also work with third-party business partners (such as payment and delivery service providers) and we may receive information about you from them.
Before collecting any personal information from you, we will generally ask you for your consent. We may request this consent in varying forms, such as by asking you to tick a box when visiting the Website or by asking you to provide a written or oral statement.
You may withdraw your consent at any time by using the contact details below. Please note, however, that withdrawing your consent will not affect the lawfulness of processing data based on the consent you grave prior to withdrawal.
We may share the personal data that you provide to us with our affiliates (the companies belonging to the same Group of companies as we do), for example, if this is required to perform our services or if you have consented to it.
We may also share the personal data that you provide to us to partner companies and organizations that are responsible in whole or in part for processing or fulfilling your order or request, marketing our products, assisting us in improving our Website and to any successor to our business.
We will not otherwise use, share, disseminate, publish or disclose your personal data (except as may be required in response to litigation, investigations or other legally required disclosures, or unless you consent to it).
Where we store your personal data
We may transfer your personal data to, or store it at, a destination outside the European Economic Area (“EEA”) (a third country). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services.
Where we have to transfer your personal data to other third countries, we will use appropriate approved safeguards or we will seek your explicit consent. For further information, please do not hesitate to contact us using the details below.
Period for which we store your personal data
We will ensure that the period for which we store your personal data is limited to a strict minimum. We will store your personal data for no longer than is necessary for the purposes of providing the services and products you requested and for legal compliance purposes. For further information on how long we will store your personal data in any particular case, please do not hesitate to contact us using the details below.
We sometimes offer contests on our Website. Participation in these contests requires that you provide us with certain personal data. At a minimum, the required information includes the name and e-mail address. Where applicable, in some cases, the entrant must answer mandatory survey questions about a range of technical interests and personal data. The information gathered in the entry form is used to verify the entrant's identity and eligibility, to contact winners or prize recipients and in some cases to market and sell our products. Because the rules and terms of each contest can vary, all information about each contest is clearly posted on our Website during the event.
Like most standard websites, we use log files to automatically log information such as IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, platform type, date/time stamp and number of clicks. We log this information to manage traffic loads, identify the content most commonly accessed and determine information technology requirements for providing reliable service, or other web management, deployment, tracking, maintenance and similar activities.
Access: You may contact us at any time in order to access the personal information we hold about you. We will provide you with a copy of your personal information on request.
Rectification: If the information we hold appears to be inaccurate we will not use it, and not allow others to use it, until it is verified. You can ask us to correct or complete your personal data by contacting us at any time. To the extent possible, we will inform anyone who has received your personal data of any corrections we make to it.
Restriction: You may ask us, under certain circumstances, to limit the way in which we process your personal information.
Erasure: You may ask to have the information on your account deleted or removed. We will try to do so promptly, and, to the extent possible, we will inform anyone who has received your personal information of your request. However, we must keep track of certain transaction information, such as past purchases and similar information, for legal compliance purposes, so we may not be able to fully delete your information in certain circumstances.
Receiving your personal data: You may also ask us to send you the personal data we hold about you in an electronic, structured and user-friendly format, or you may ask us to send this data to another entity. Please note that if you choose to ask us to send your personal data to you or another party, this may impact our ability to provide the products and services you requested.
Object: Where we are processing your personal information without your consent to pursue our legitimate interests, you may object to us processing your personal data. In particular, where we are using your personal data to contact you for marketing purposes, you may object to such processing at any time.
Automated decision-making: You have the right to be informed of any automated decision-making, including profiling, used in connection with your personal data, and we will provide information about the logic we apply, as well as the significance and consequences of such processing.
Complaints: Where in your opinion the processing of your personal data infringes EU data protection law, you have the right to lodge a complaint with the relevant authority in the country where you are based or of your place of work, or any place in the EU where you believe the infringement occurred.
For any of the requests listed above, please contact us at firstname.lastname@example.org or using the contact details below. We will make reasonable efforts to respond promptly and at the latest within one month. Our response to such requests may be limited to information under our direct control.
We limit access to personal data about you to our employees and third-party agents, who we reasonably believe need to have access to your information to provide you with the information or services you request from us. This Website has security measures in place to help protect against the loss, misuse and alteration of the information under our control. While we cannot guarantee that loss, misuse or alteration to data will not occur, we use industry standards, such as Secure Socket Layers (“SSL”) technology, to help safeguard against such occurrences. In certain areas, the information passed between your browser and our system is encrypted with SSL technology to create a protected connection between you and our Website to ensure confidentiality. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We will use commercially acceptable means to protect your personal data, but we cannot guarantee its absolute security. If you have any questions about security on our Website, you can e-mail us at email@example.com.
Children's privacy protection
The Nobel Biocare Website does not target and is not intended for children. The Nobel Biocare Website will not knowingly collect personal data from children and will delete such data upon discovery.
If you do not wish to receive certain communications from us, or our affiliates or representatives, you may opt out by: (1) declining the service offered when registering or at other information collection points on the Website, (2) informing us at firstname.lastname@example.org that you no longer wish to receive such communications, or (3) following the opt out instructions that we include in each of our communications. We will comply with such requests unless such communications from us are required by law or do not require your consent under applicable laws. Your opting out may restrict our ability to provide you with the full extent of our products and services.
If you would like to get in touch with us with regards to your personal data, please e-mail us at email@example.com or contact us at:
Nobel Biocare Services AG
Changes in this privacy statement