Frequently Asked Questions (FAQs)

Top questions

What is the torque value for … ?

Implants

Unlike abutment screws or Multi-unit prosthetic screws that have a precise fastening torque specified, for implants only a maximum insertion torque is specified. Any final insertion torque that falls below this maximum may be clinically acceptable but also may influence decisions for immediate or early loading based on those additional requirements.

Please see the Implant Torque Guide for more details.

Prosthetic components

The torque values for prosthetic components can be found in the Prosthetic Component Torque Guide.

How do I contact my local sales representative?

Please visit the Support page in My account to reach your local sales representative.

Where can I get a copy of an invoice, order, etc.?

Please visit My account for access to all your orders and invoices.

Where can I find a form for ... ?

A list of commonly used forms can be found below. For additional documents, please search the Library.

 

If you want to submit a product complaint online, please go to the dedicated product complaint form page.

Where is my order?

You may track your order by navigating to My Orders under My account. Simply click the button in the Track Order column to track your shipment.