Frequently Asked Questions (FAQs)

How do I create an account?

For new Nobel Biocare customers
If you do not have a Nobel Biocare customer number, please fill out the form found here or call (852) 2823 8926 and an associate will help you create an account.

For current customers who have not registered online
Fill out the Registration form found here or call (852) 2823 8926 to have customer support assist you in registration.

How can I add or make changes to my order?

Once the order has been placed you can no longer make any changes online. Should you need changes to be made, please contact customer support at (852) 2823 8926.

Where is my order?

You may track your package by navigating to the Order history section of My Orders in the My account portal. The tracking link, if available, can be found on the right of the page.

How do I register for a course?

To register for a course, please click on Shop and then choose the Courses menu item in the upper-right of the screen. Search for the correct course and click on the link to download the registration form.

Please fill out the course registration form and fax or mail it to the address within the brochure. You may also contact our Education department at or phone (852) 2823 8926.

What is the torque value for...?


The torque values for implants can be found in the Implant Torque Guide.

Prosthetic components

The torque values for prosthetic components can be found in the Prosthetic Component Torque Guide.