Frequently Asked Questions (FAQs)

Top questions

What is the torque value for … ?


Unlike abutment screws or Multi-unit prosthetic screws that have a precise fastening torque specified, for implants only a maximum insertion torque is specified. Any final insertion torque that falls below this maximum may be clinically acceptable but also may influence decisions for immediate or early loading based on those additional requirements.

Please see the Implant Torque Guide for more details.

Prosthetic components

The torque values for prosthetic components can be found in the Prosthetic Component Torque Guide.

How do I contact my local sales representative?

Please visit the Support page in My account to reach your local sales representative.

Where can I get a copy of an invoice, order, etc.?

Invoices can be viewed, downloaded, or printed from the My invoices portal in My account. Simply select Invoice history and filter by the desired criteria. Then click the PDF symbol to the right of the invoice you'd like to see. A PDF file will be downloaded using your browser and can then be saved, printed, or viewed using Adobe Reader which is available as a free download here.

How much does shipping cost?

Orders placed through our OnLine Store the shipping cost are FREE.

Orders placed through the Customer Service the shipping cost are 10€.


If you want to submit a product complaint online, please go to the dedicated product complaint form page.

Where is my order?

You may track your package by navigating to the Order history section of My Orders in the My account portal. The tracking link, if available, can be found on the right of the page.